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Shipping & returns

Refund, Shipping & Warranty Policy – M K Enterprises

Effective Date: 11-01-2025

Thank you for shopping with M K Enterprises (mkenterprises.online).
We aim to deliver high-quality electronic goods, digital products, and accessories to customers across the globe.
This policy explains our procedures for shipping, returns, refunds, and warranty coverage.

1. Order Processing & Confirmation

  • Orders are processed within 1–3 business days after full payment confirmation.

  • You will receive an order confirmation email and later a shipping/tracking notification.

  • For digital products, delivery is usually instant or within 24 hours via email or download link.

If an item is out of stock or requires additional handling time, we will inform you promptly.

2. Shipping Policy

A. Worldwide Delivery

We ship globally, including major destinations such as the USA, UK, Europe, Canada, Australia, and Asia.

B. Delivery Time

  • Standard International Shipping: 7–21 business days (depending on country and customs).

  • Expedited or Express Shipping: Available on request at additional cost.

  • Delivery times may vary due to factors outside our control (customs delays, weather, local courier issues, etc.).

C. Shipping Charges

  • Shipping charges are displayed at checkout based on destination and weight.

  • Promotional offers (like free shipping) may apply occasionally.

D. Customs & Import Duties

  • International customers are responsible for any customs fees, import taxes, or local duties imposed by their country.

  • M K Enterprises is not liable for delays or costs caused by customs procedures.

3. Digital Product Delivery

For digital goods such as eBooks, software licenses, or downloadable materials:

  • Delivery is through email or secure download link after payment verification.

  • Links remain valid for a limited time (usually 48–72 hours).

  • Ensure that you provide a valid email address during checkout.

⚠️ Note: Once digital products or software keys are delivered or activated, they cannot be refunded or replaced.

4. Return & Replacement Policy

We strive to ensure every product meets your expectations.
If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery.

Eligible for Return:

  • Wrong item delivered

  • Defective or damaged product (not due to mishandling)

  • Item not functioning as described

Not Eligible for Return:

  • Opened software packages or activated digital licenses

  • eBooks and downloadable content

  • Products damaged due to improper installation, voltage issues, or misuse

  • Items returned without original packaging or accessories

Return Procedure:

  1. Contact our support team at admin@mkenterprises.online with your order ID and issue details.

  2. We may request photos or videos of the product for verification.

  3. After approval, ship the item back to our designated return address.

  4. Once received and inspected, a replacement or refund will be processed as applicable.

5. Refund Policy

Refunds (when approved) will be processed to your original payment method within 7–10 business days after receiving and verifying the returned product.

Refunds Apply Only When:

  • The product is confirmed defective or incorrect.

  • The order was canceled before shipping.

  • The digital product could not be delivered due to a verified technical error on our side.

Refunds do not apply to:

  • Change-of-mind requests

  • Activated or downloaded digital products

  • Delays caused by courier or customs

6. Cancellation Policy

  • Orders can be canceled within 12 hours of placement, provided they haven’t been shipped or processed.

  • After dispatch or digital delivery, cancellation is no longer possible.

7. Warranty Policy

A. Manufacturer Warranty

  • Most electronic and computer products carry a manufacturer warranty.

  • Warranty coverage, duration, and conditions vary by brand.

  • Claims must comply with the manufacturer’s official warranty process.

B. Warranty Exclusions

Warranty does not cover:

  • Physical damage or misuse

  • Unauthorized repairs or modifications

  • Software issues or malware

  • Normal wear and tear

For guidance on warranty claims, contact admin@mkenterprises.online with your order details.

8. Lost or Damaged Shipments

In rare cases of lost or damaged shipments:

  • We will assist you in filing a claim with the courier service.

  • If the shipment is declared lost by the carrier, a replacement or refund will be issued.

Please allow adequate time for courier investigation (typically 15–30 days for international parcels).

9. Customer Responsibilities

  • Provide accurate shipping information during checkout.

  • Retain proof of purchase and all packaging until warranty or return resolution.

  • Cooperate with support staff for verification and troubleshooting.

10. Contact Us

For any questions, claims, or assistance regarding orders, returns, or warranty:

📧 Email: admin@mkenterprises.online
🌐 Website: https://www.mkenterprises.online
🏢 M K Enterprises – Global Digital & Electronics Supplier

✨ M K Enterprises is committed to transparent policies, honest communication, and a smooth global shopping experience for every customer — from checkout to delivery and beyond.